| Job Description |
Dealer Business growth & Profitability:
A. Improve service market share of dealer by increasing free service redemption and overall service inflow.
To improve service productivity in workshop.
2. Improve CSI Score:
A. Obtain feedback from customers at regular interval and use the same
for improving adherence to service standard at the dealership. Provide
feedback to HO for any revision of service standards.
B. Conduct service process audit of relevant standards based on the customer feedback every month.
C. Conduct service process audit of all standards every quarter.
D. Review the analysis of non-adherence of service standards and counter measures proposed by Works Manager.
E. Review improvement actions towards Selection process, training,
performance based incentive system and exit process for service team as
well as the gaps in infrastructure, Tools & equipment in order to
improve adherence.
F. Review and link the improvement actions towards improving CSI score.
G. Review manpower status based on business growth plan in terms of recruitment and training through SIB.
H. Review updation of SIB and conduct orientation program for service and spare team at the dealership.
I. Support the dealer to resolve difficult customer complaints & provide trouble shooting guide to service team.
J. Review the status of pending customer complaints received at dealer/AO/HO and ensure closure.
Product Quality
A.Product feedback to be given regularly to HO to improve product quality.
|
| Desired Profile |
Require people with a good
professional stability and regular BE / Diploma degree with min 3 years
of experience in After Sales Service. |
| Experience |
3 - 8 Years |
| Industry Type |
Automobile / Auto Anciliary / Auto Components |
| Role |
Branch Manager/Regional Manager |
| Functional Area |
Sales, Retail, Business Development |
| Education |
UG - B.Tech/B.E. - Any Specialization, Diploma - Any Specialization
PG - Post Graduation Not Required
DOCTORATE - Doctorate Not Required |
| Compensation: |
Best in the industry |
| Location |
Kanpur, Meerut, Chennai, Bengaluru/Bangalore |
| Keywords |
Service, After Sales, Customer Support, Customer Care |
| Contact |
Khushbu Sharma
E-45/6, Okhla Phase-II New Delhi
NEW DELHI,Delhi,India 110020 |
| Telephone |
011-41140009
|
| Website |
http://globalhunt.in/
|
| Job Posted |
10 Jan |
| Reference |
GH6/Khushbu/ Territory Service Manager for 2 Wh Co. |
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