Front Office Assistant

Job Description

• To have detailed information about the Hotel as well as city
• To have detailed information regarding arrivals and room requirements
• To have up to date information on daily room occupancy
• To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies
• To allocate rooms to all arriving guests
• To maintain all guest folios in the manner instructed and type out necessary guest details into the system
• To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics
• To encash foreign exchange as per regulations
• To maintain guest lockers for safe custody
• To handle all incoming telephone calls as per standards instructed
• To maintain a physical count of all room keys in each shift
• To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
• To ensure that proper records are maintained for all telephone calls from the rooms
• To ensure that all transactions are supported with vouchers
• To give proper and complete handover to the next shift

Salary: Not Disclosed by Recruiter

Industry: Travel / Hotels / Restaurants / Airlines / Railways

Functional Area: Hotels, Restaurants

Role Category: Front Office/Customer Care

Role: Front Office/Guest Relations Executive/Manager

Keyskills: Front Office Assistant Front Office Associatereceptionist front office

Desired Candidate Profile

Education:

UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Doctorate - Doctorate Not Required

• Excellent Computer Skills
• Must have excellent Interpersonal and Communication Skills
• A Flair for dealing with people
• Additional Language Knowledge will be an added advantage

Computer Skills

Company Profile

Orchid Hotel
http://www.orchidhotel.com

Orchid Hotel
http://www.orchidhotel.com
The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay.

Everything is designed so as to be unobtrusive. Like The Club Privé room, an exclusive club floor with a private lounge and butler service. Or the well-appointed business and conference center to take care of your business needs in Mumbai.

The exclusivity of The Orchid is experienced as soon as one enters the atrium that is serenaded by a 70-foot indoor waterfall. Around the waterfall, on the first level is the Boulevard, the 24-hour coffee shop. The beautiful Orchids growing there give you a feel of the truly Orchid experience. Besides, The Boulevard provides a unique guaranteed time-bound service aptly called the "Lightening Menu" or the "10 Minute Menu". If the service is even a minute late, the meal is on the house!

From the first level to the top most.
Mostly Grills the lovely roof top barbecue restaurant serves modern fusion cuisine. The setting is a very surrealistic Mexican village with a pool by the side and the breathtaking view of the airport runway on the other.

And then the piece-de-resistance.
south of Vindhyas which many Mumbai gourmets consider the best Indian restaurant in town, is a unique concept showcasing the cuisine and culture of South India. Here in a very ethnic temple setting you can experience the intriguing flavors of Andhra Pradesh, Karnataka, Tamil Nadu & Kerala, the musical performances only go to serve as the perfect accompaniments. Abutting South of Vindhyas is Merlin's. The name itself conjures images of magical concoctions that will help lift your spirits and unwind, and what's more Merlins is open till 3.00 am, giving you ample time to enjoy the magic. At the lobby is The Gourmet Shop, a deli and cake shop.

The 78 international awards reiterate the efforts of The Orchid of being a pioneer amongst environment friendly hotels.

Our clientele form the who's who of the discerning international corporate. We, just like our discerning clientele believe in sustainable development and have created an experience where:

"Deluxe need not disturb, Comfort need not compromise and Enjoyment need not be insensitive."

Our Mission Statement
We commit to Provide Our
Corporate & Leisure Traveler
A Consistent Warm & Friendly
Guest Experience
& Fond Memories
Through Our Nurtured Staff
Who Experience
Joy & Pride @ Work
While adhering to our social responsibilities

Contact Details

Recruiter Name:Vedangi Rawool

Contact Company:Orchid Hotel

Address: 70-C, Nehru Road, Vile Parle (E), MUMBAI,Maharashtra,India

Email Address:

Telephone:91-22-26164040

Reference Id:FOA