Desktop Technician

Job Description

Job Description


As a member of the PC Support Team, the role of the PC Support Tech is focused on diagnosing and resolving end-user PC problems, and fulfilling PC related requests, for the FlightNetwork team globally. The job includes receiving, prioritizing, documenting, and actively resolving end user support and helpdesk requests. The role focuses heavily on providing excellent customer service. The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner.




Responsibilities

• Windows operating system installation and configuration, support and maintenance including user account and machine account maintenance on Windows servers
• Hardware installation, maintenance and repair including desktop PCs, laptops, tablets, smartphones and peripherals
• Avaya VoIP phone system support
• Network Connectivity Support (Basic Connectivity Support for all End-User Devices - Wired and Wireless)
• Assume other duties, moves and projects as assigned by PC Support Manager.
• Some offsite work at sister company required

Required Skills

• A minimum of three years of experience working on Windows desktop and laptop systems in medium to large business environments
• Knowledge and experience of networking in a Windows environment including experience with Terminal Services
• Microsoft MCP/ MSCE certification
• Good knowledge of Windows Server and Active Directory
• Experience with VDI and thin-client technologies
• Experience with Microsoft Exchange
• Experience with Avaya VoIP phone system setup and troubleshooting
• Experience with PC and printer hardware repair and upgrades
• An ability to communicate issues and solutions clearly to end users as well as document them in a trouble ticket system
• Ability to work independently and in a team environment
• Excellent communication skills, both written and verbal

Salary: Not Disclosed by Recruiter

Industry: Travel / Hotels / Restaurants / Airlines / Railways

Functional Area: IT Software - Application Programming, Maintenance

Role Category: Admin/Maintenance/Security/Datawarehousing

Role: Technical Support Engineer

Keyskills: Avaya VoIPVDIthin - client technologiesMicrosoft MCP / MSCENetwork TroubleshootingTerminal ServicesWindows Server Active Directory

Desired Candidate Profile

Education:

UG - Any Graduate - Any Specialization, Graduation Not Required, B.Tech/B.E. - Any Specialization, Computers
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Please refer to the Job description above

Company Profile

FLight Network

FLight Network
FlightNetwork.com is one of Canada's leaders in the online travel industry and named two years consecutively by PROFIT magazine as one of the 100 fastest growing companies in Canada.

Globally positioned in 3 countries and 5 offices, our staff of over 300 employees work tirelessly to offer highly discounted prices for domestic and international airfares as well as hotels, cruises, vacation packages, and car rentals. Customers can book their travel online 24 hours a day, 7 days a week or phone our call center where our travel specialists can help create customized itineraries. 



Today, we continue to grow through innovative technology, our proprietary travel booking engine offers consumers the advantages of last second booking. In a matter of a few clicks, we provide total flexibility and choice of departure times with searches of over 250 airfares per transaction. The unique mix and match fares allow booking on different airlines for departure and return flights, ultimately allowing you to get the lowest fares possible.

Contact Details

Recruiter Name:Diana Giudice

Contact Company:FLight Network