Phone Banking Officer

Job Description

WALKIN INTERVIEWS- PHONE BANKING OFFICER
#22 HARA CHAMBERS, KH ROAD
(DOUBLE ROAD), OPPOSITE RESIDENCY ROAD FLYOVER
BANGALORE- 560027

Contact: Bobby

Job Description:
EXPECTED END RESULTS MAJOR ACTIVITIES
1. Handling Customer calls regarding various queries Providing account information
Blocking and reissuing cards
Activation of card that is temporarily blocked
Cheque book requests
Statement requests
DD requests
ATM Pin / TPin / mibank Pin requests
Mibank ID activation / reactivation / deactivation
Phone number updation
Email ID updation
SMS alert registration
Product/Process Query handling
Responding to queries on Demat (T-1 data)
Responding to queries on Consumer Finance
Cross-selling
2. Assure Call Quality Answer calls in a courteous manner
Answer calls within one ring
Complaint logging ,tracking and closing
3. Process improvement Identify steps in work processes
Identify improvement opportunities and propose timely suggestions

Salary: As per market standards

Industry: Banking / Financial Services / Broking

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Telecalling/Telemarketing Executive

Keyskills: Phone Banking voice tele caller escalationtele sales

Desired Candidate Profile

Education:

UG - Any Graduate
PG - Any Postgraduate
Doctorate - Doctorate Not Required

EDUCATIONAL QUALIFICATIONS
Graduate
RELEVANT EXPERIENCE
0 to 3 or more years of experience in the Contact centre environment
Wlling to work in shifts
No night shifts for female candidates

PERSONAL CHARACTERISTICS & BEHAVIOURS
Customer focus, good communication

Company Profile

ING Vysya Bank Ltd.
http://www.ingvysyabank.com/scripts/careers.aspx

WELCOME TO THE WORLD OF ING VYSYA CAREERS! ING VYSYA is looking for top talent. But why should you choose us above other companies? In a word: diversity. No other Financial Services Institution offers the diversity of growth, opportunities and cultures that you'll find at ING VYSYA. In the process of fostering a Global look & Outlook, we thrive, by sharing information across borders and across Business Units in working environments that foster Open Communication, Trust and Transparency. Another attraction of an ING VYSYA career is the opportunity for lifelong learning. We have an aggressive and fast paced career development for our employees through on-the-job and Leadership Programs followed by an excellent Performance Management System. Our boundary-less environment also supports

Contact Details

Recruiter Name:Bobby

Contact Company:Ing Vysya Bank Ltd

Telephone:08022485000

Reference Id:PBA