Job Description
Exclusive Walk-in for Technical Service Desk/DC-OPs
Role: Technical Service Desk / Data Center operation
Experience: 6 months - 3.5 years ( Technicalvoice /semivoice, IT helpdesk/service Desk / Data center operation-monitoring, remedies, ticketing tools)
Note : freshers/ other exp please don't apply
system Administrator & Desktop engineer pls don't apply
Job Description:-
Hiring for Analyst/Sr. Analyst
Technical Support to HCL's business clients. He / She will be responsible to provide voice suppor t, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )
Responsibilities :- SD
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Responsibilities :- DC -Ops
Chennai
Weekdays - 1pm-3.30pm, Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Bangalore,
Weekdays - 1pm-3.30pm, Saturday -10am-3.30pm
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person-Sanoj / Ahamed
HYDERABAD: only on 24-Aug-13 ( Saturday ) 9.30pm-1.30.pm
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
Contact person - Sarath
Please carry this mail copy along with you resume,
kindly mention Geetha on top of your resume
Regards,
Geetha .J
Role: Technical Service Desk / Data Center operation
Experience: 6 months - 3.5 years ( Technicalvoice /semivoice, IT helpdesk/service Desk / Data center operation-monitoring, remedies, ticketing tools)
Note : freshers/ other exp please don't apply
system Administrator & Desktop engineer pls don't apply
Job Description:-
Hiring for Analyst/Sr. Analyst
Technical Support to HCL's business clients. He / She will be responsible to provide voice suppor t, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )
Responsibilities :- SD
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Responsibilities :- DC -Ops
- Good communication
- experience only with international process , domestic with good comm is fine
- ready to work in any shift
- 0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )
- should have worked on remedy & ticketing tools
- certification course with min 6months in linux /unix/CCNA/Microsoft with good comm are eligible .
Chennai
Weekdays - 1pm-3.30pm, Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Bangalore,
Weekdays - 1pm-3.30pm, Saturday -10am-3.30pm
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person-Sanoj / Ahamed
HYDERABAD: only on 24-Aug-13 ( Saturday ) 9.30pm-1.30.pm
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
Contact person - Sarath
Please carry this mail copy along with you resume,
kindly mention Geetha on top of your resume
Regards,
Geetha .J
Salary:
Not Disclosed by Recruiter
Industry:
BPO / Call Centre / ITES
Functional Area:
ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:
Voice
Role:
Associate/Senior Associate -(Technical)
Keyskills:
Technical Support, Technical Support Engineer, KVM, Data center products, Networking, Hardware Networking, Installation, Hardware Installation, Configration, Trobleshooting, Server, Storages, Switches, Routers, Lan, Wan, onsite support, live support
Technical Support, IT helpdesk, Technical Service Desk, Technical Voice Support, semi technical voice, semi technical semivoice, technical semivoice, data center operation, unix, Server Monitoring, Network Monitoring
Technical Support, Technical Support Engineer, KVM, Data center products, Networking, Hardware Networking, Installation, Hardware Installation, Configration, Trobleshooting, Server, Storages, Switches, Routers, Lan, Wan, onsite support, live support
Technical Support, IT helpdesk, Technical Service Desk, Technical Voice Support, semi technical voice, semi technical semivoice, technical semivoice, data center operation, unix, Server Monitoring, Network Monitoring
Desired Candidate Profile
Education:
(UG - Any Graduate)
OR
(PG - Any Postgraduate)
OR
( Doctorate - Any Doctorate - Any
Specialization, Any Specialization, Any Specialization, Any
Specialization, Any Specialization, Any Specialization, Any
Specialization, Any Specialization, Doctorate Not Required)
Technical Requirements
. Technical Voice Experience required
· Phone support experience necessary.
· Technical helpdesk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
· Hands-on work experience with the following:
· Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
· User account creation for Active Directory, Exchange Mailboxes, Distribution lists
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
· Support for laptop, desktops, and printers
· PDA and blackberry support
· Others: Adobe Acrobat and other common desktop applications like Winzip, etc
. Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL's value and its methodology
Dc-ops
0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )
should have worked on remedy & ticketing tools
certification course with min 6months in linux /unix/CCNA/Microsoft with good comm are eligible
Qualification
graduates, 10+ 3yrs / arrears/pending docmts/ ( applicable for only chennai location )
min-0.6m-3yrs mandatory
Date of Interview:-Monday - Saturday
Weekday - 1pm-3.30pm ( chennai / bangalore / Hyderabad )
Job Location: Chennai /Bangalore /Hyderabad
Interview Venue Details:-
Walkin chennai,
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
contact person-Geetha
Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person- Sanoj / Ahamed
HYDERABAD: ONLY on 24-Aug-13 ( Saturday ) 9.30pm-1.30.pm
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
Contact person - Sarath NOTE:-
Candidate should have Good communication.
freshers/ other exp please don't apply
system Administrator & Desktop engineer please don't apply
Carry a copy of this mail
Please carry your updated resume. mention Geetha on top
Regards,
Geetha.J
. Technical Voice Experience required
· Phone support experience necessary.
· Technical helpdesk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
· Hands-on work experience with the following:
· Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
· User account creation for Active Directory, Exchange Mailboxes, Distribution lists
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
· Support for laptop, desktops, and printers
· PDA and blackberry support
· Others: Adobe Acrobat and other common desktop applications like Winzip, etc
. Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL's value and its methodology
Dc-ops
0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )
should have worked on remedy & ticketing tools
certification course with min 6months in linux /unix/CCNA/Microsoft with good comm are eligible
Qualification
graduates, 10+ 3yrs / arrears/pending docmts/ ( applicable for only chennai location )
min-0.6m-3yrs mandatory
Date of Interview:-Monday - Saturday
Weekday - 1pm-3.30pm ( chennai / bangalore / Hyderabad )
weekend 10:00 am to 3:30 pm ( chennai & Bangalore )
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
contact person-Geetha
Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person- Sanoj / Ahamed
HYDERABAD: ONLY on 24-Aug-13 ( Saturday ) 9.30pm-1.30.pm
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
Contact person - Sarath NOTE:-
Candidate should have Good communication.
freshers/ other exp please don't apply
system Administrator & Desktop engineer please don't apply
Carry a copy of this mail
Please carry your updated resume. mention Geetha on top
Regards,
Geetha.J
Company Profile
HCL Technologies Limited
HCL is a leading global Technology and IT Enterprise with annual
revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies
listed in India, HCL Technologies ( www.hcltech.com ) and HCL
Infosystems (www.hclinfosystems.in) The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)
Contact Details
Recruiter Name:Geetha.J
Contact Company:HCL Technologies Limited
Telephone:044-64540470
Reference Id:Service Desk / Dc -ops
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