Job Description
Opening at : Leading private Bank
Position Type : C redit Cards Collections
Designation : Collection managers.
Internal Grade : Deputy Manager
Various Job Location : Mumbai/ Delhi/ Kolkata
Position Type : C redit Cards Collections
Designation : Collection managers.
Internal Grade : Deputy Manager
Various Job Location : Mumbai/ Delhi/ Kolkata
Following description includes recovery,collection managers. Your job profile will be based on interview,experience.
Job Role:
To enable the business to increase marker share through effective management of the Cards delinquent portfolio.
Job Profile:
Monitor and control Delinquency and Credit losses for Credit Cards Portfolio.
Ensure charge-offs are minimised and recoveries are effected on Charged-off Accounts
Exercise adequate control over in-house Calling team and external agencies in terms of:
Capacity Planning
Recruitment and Training
Productivity
Resolution
Account Coverage
Customer Complaint Resolution.
Ensure that the Cheque/ Cash Pick up agencies are managed in a manner so that:
TATs are met
Control on quality of Pickups
Control attrition of cardholders using effective telecalling and marketing tools
Ensure proper documentation of Collection related activities
Timely assignment of Collection cases to Agencies
Ensure service oriented effective Telecalling to restrict the net flows into 30dpd
Conduct periodic audits related to collection agencies and processes.
Ensure updation of database for cardholder/ accountholders change of addresses
Follow all Laid down procedures/documentation
Supervise and develop direct reportees in a manner to enable them to take on higher responsibilities
Ensure follow-up on all Return Cheques for resolution including Sec 138 of NI Act
Identification and timely follow up of all Skip cases
Ensure legal recourse and follow up on delinquent accounts where applicable
Assist Fraud Control unit in investigation
Prepare justification summary for each Charged-off Account
Continuously review portfolio and collection reports to hotlist potential delinquent accounts
Reinstatement of Hotlisted accounts based on repayment history to reduce Credit Attrition
Liaison with Legal/Law Enforcing Authorities for speedy recovery process
Negotiate with seriously delinquent cardholders and obtain Repayments to minimise losses
Ensure compliance with Budgets
Exercise adequate control on front-end verification agencies
Review of Agency profile before recruitment
Training of agent
Agency Audit
Ensure the Centre remains audit ready at all times and a minimum of Audit Good rating is received.
Ensure that all customer escalations to Bank Ho/ RBI/ BO are handled with utmost importance/ care and resolved within TAT
Job Role:
To enable the business to increase marker share through effective management of the Cards delinquent portfolio.
Job Profile:
Monitor and control Delinquency and Credit losses for Credit Cards Portfolio.
Ensure charge-offs are minimised and recoveries are effected on Charged-off Accounts
Exercise adequate control over in-house Calling team and external agencies in terms of:
Capacity Planning
Recruitment and Training
Productivity
Resolution
Account Coverage
Customer Complaint Resolution.
Ensure that the Cheque/ Cash Pick up agencies are managed in a manner so that:
TATs are met
Control on quality of Pickups
Control attrition of cardholders using effective telecalling and marketing tools
Ensure proper documentation of Collection related activities
Timely assignment of Collection cases to Agencies
Ensure service oriented effective Telecalling to restrict the net flows into 30dpd
Conduct periodic audits related to collection agencies and processes.
Ensure updation of database for cardholder/ accountholders change of addresses
Follow all Laid down procedures/documentation
Supervise and develop direct reportees in a manner to enable them to take on higher responsibilities
Ensure follow-up on all Return Cheques for resolution including Sec 138 of NI Act
Identification and timely follow up of all Skip cases
Ensure legal recourse and follow up on delinquent accounts where applicable
Assist Fraud Control unit in investigation
Prepare justification summary for each Charged-off Account
Continuously review portfolio and collection reports to hotlist potential delinquent accounts
Reinstatement of Hotlisted accounts based on repayment history to reduce Credit Attrition
Liaison with Legal/Law Enforcing Authorities for speedy recovery process
Negotiate with seriously delinquent cardholders and obtain Repayments to minimise losses
Ensure compliance with Budgets
Exercise adequate control on front-end verification agencies
Review of Agency profile before recruitment
Training of agent
Agency Audit
Ensure the Centre remains audit ready at all times and a minimum of Audit Good rating is received.
Ensure that all customer escalations to Bank Ho/ RBI/ BO are handled with utmost importance/ care and resolved within TAT
Salary:
Not Disclosed by Recruiter
Industry:
Banking / Financial Services / Broking
Functional Area:
Other
Role Category:
Other
Role:
Other
Keyskills:
recovery, collections, debt, debt recovery
Desired Candidate Profile
Education:
(UG - Any Graduate - Any Specialization, Graduation Not Required)
AND
(PG - Any Postgraduate - Any Specialization, Post Graduation Not Required)
AND
( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
Minimum 2yrs Experience in Credit Card Collection.
Knowledge of Buckets, Recovery,collection process
Maximum Age of 30Yrs
Company Profile
Amogh Software Solutions Pvt Ltd
Mumbai
Contact Details
Recruiter Name:Prasad Pimpalkar
Reference Id:Prasad>>Cards- Collections
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