Job Description
Job Titile:- Inbound Team Leader For Banking Process. Job Location:-Bangalore .
Graduates 3 +years of Experience in Inbound voice process. 6Months as a TL
Excellent Oral and Written Communication Skills and Interpersonal Skills
Train, develop and deploy a Team of Sr CSA/CSAs.
Report and improve on performance levels of all team members, using a coaching enabling style at all times.
Schedule staff in line with expected call volumes/expected manning.
Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting
Attrition control.
Complete product knowledge and should be a subject matter expert.
Update customer information accurately on computerized/intranet.
Day shift Job
Walk-in Interview
Monday to saturday 10:00 t0 3:00pm,
Venu:-
#31,next to Vidhyanikethan school,
Kempapura Village, Hebbal,
Bangalore-24
Contact Person -Shwetha Shree S
Graduates 3 +years of Experience in Inbound voice process. 6Months as a TL
Excellent Oral and Written Communication Skills and Interpersonal Skills
Train, develop and deploy a Team of Sr CSA/CSAs.
Report and improve on performance levels of all team members, using a coaching enabling style at all times.
Schedule staff in line with expected call volumes/expected manning.
Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting
Attrition control.
Complete product knowledge and should be a subject matter expert.
Update customer information accurately on computerized/intranet.
Day shift Job
Walk-in Interview
Monday to saturday 10:00 t0 3:00pm,
Venu:-
#31,next to Vidhyanikethan school,
Kempapura Village, Hebbal,
Bangalore-24
Contact Person -Shwetha Shree S
Salary:
INR 2,00,000 - 2,50,000 P.A
Industry:
BPO / Call Centre / ITES
Functional Area:
ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:
Voice
Role:
Team Leader -(NonTechnical)
Keyskills:
Domestic Calling, voice process, Inbound Team Leader, BPO and Call Centre and ITES
Desired Candidate Profile
Education:
(UG - Any Graduate - Any Specialization, Diploma - Any Specialization)
AND
(PG - Any Postgraduate - Any Specialization, Post Graduation Not Required)
AND
( Doctorate - Doctorate Not Required)
Please refer to the Job description above
Company Profile
Serco global services
http://www.serco.com
UK Based MNC
http://www.serco.com
Contact Details
Recruiter Name:Shwetha shree.S
Contact Company:Sparsh BPO Services Ltd (An Intelenet Company)
Address:
No.31,next to Vidya Niketan School
Kempapura Hedbal bangalore
BANGALORE,Karnataka,India
Email Address:
Telephone:08066972718
Reference Id:08066972718
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