ITES / BPO / Customer Service- Banking Process

Job Description

• Excellent Opportunity for Freshers/ Experienced 
• Excellent communication
• Any Graduate/  Drop- out /Post Graduate 
• Hiring for International voice process.
• Should have the ability to trouble shoot customer escalation and resolve the issue.
• Handling inbound customer queries for UK Bank customers

Salary: INR 1,75,000 - 2,75,000 P.A. Incentives(performance based)+ annual bonus

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(NonTechnical)

Keyskills: ITES, BPO, Customer Service, Operations, Excellent communication, Voice, Fresher, Hotel Management

Desired Candidate Profile

Education: (UG - Any Graduate - Any Specialization, B.Sc - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A - Management, B.Tech/B.E. - Any Specialization, B.Ed - Education, BHM - Hotel Management) AND (PG - Post Graduation Not Required) AND ( Doctorate - Doctorate Not Required)

• Any Graduate
• Should have excellent communication
• Should be able to understand the customer escalation.
• Should be Customer-centric.

Company Profile

GENPACT
http://www.genpact.com

Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com.

Contact Details

Recruiter Name:Neha Rai

Contact Company:GENPACT INDIA

Address: Genpact, Plot 22, Sector 18, Udyog Vihar, Gurgaon GURGAON,Haryana,India

Email Address:

Telephone:9654492430

Reference Id:Coll- Voice