Wednesday, August 21, 2013

Hiring Freshers - IHM / BHM / BBA Graduates - Reservation Desk Process

Job Description

PROCESS DESCRIPTION
  • Provide high quality reservations related services via phone, fax, e-mail to leading Hospitality client in the area served by the Reservations Centre.
  • To ensure the smooth and efficient running of the Reservations Centre, supervising and co-ordinating between all departments within the centre.
  • To strive for high levels of guest satisfaction and produce maximum room revenues, whilst adhering to the standards required by the department. technical troubleshooting assistance.
  •  Meet customer defined levels of Quality in Operations.


JOB DESCRIPPTION

  • Establish a professional, efficient, helpful and friendly image in every brand contact with customers and hotels
  • Process reservations, changes, cancellations and requests for information
  • Transactions may arrive into the office through telephone, fax, e-mail.
  • Ensure that all transactions are processed accurately and in accordance with company and hotel policies and procedures.
  • Apply telephone sales techniques on all calls in accordance with Client quality assurance standards to maximize hotel revenues and customer satisfaction
Customer Service
  • Maintain good working relationships with employees, colleagues, all other departments, offices and hotels (internal customers)
  • Answer all incoming calls professionally and diligently working in conjunction with other Business members to ensure office standards are met.
  • Ensure a timely information delivery, reporting problems, taking accurate messages and handling complaints without delay, attempting to fix complaints or problems promptly.
  • Handle guest problems and concerns and find practical solutions, consulting with the Operations Manager /Business Leaders or individuals in hotels as needed.
  • Listen attentively to your customers and colleagues be receptive to feedback. Objectively report guest feedback to your management Business to enable follow-up.
Operational
  • Help guests for the booking as per the requirement
  • Answer all incoming calls professionally and diligently working in conjunction with other Business members to ensure office standards are met.
  • Handle guest problems and concerns and find practical solutions, consulting with the Operations Manager or individuals in hotels as needed.
  • Listen attentively to your customers and colleagues be receptive to feedback. Objectively report guest feedback to your management Business to enable follow-up.

Salary: INR 1,25,000 - 1,75,000 P.A
Industry: Fresher / Trainee / Entry Level
Functional Area: Hotels, Restaurants
Role Category: Other
Role: Fresher
Keyskills:  Hospitality, ITES, BPO, Hotel, Customer Service, reservation desk, IHM, fresher, Hotels, restaurants, airlines, multiplex, resortslls:

Desired Candidate Profile

Education: (UG - B.Sc - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A - Management, BHM - Hotel Management) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
WALK-IN INTERVIEWS

Walk-in Days : Monday to Saturday (Except National Holiday)
Walk-in Timing : 10am to 2pm

Please carry all your Educational Documents, Id Proof, Passport Size Photograph, and Experience Letters of all Organization and a copy of your Resume.

Venue :
Genpact, 14-45, IDA UPPAL (Opp NGRI), Habsiguda,  Hyderabad

Contact : Ankita-9985581105; Benjamin-9963228727;
Hepsiba-8712879411; Roopa-8688266488; Rajitha-9948680861

Company Profile

GENPACT INDIA
http://www.genpact.com
Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com.
Contact Details
Recruiter Name:Ankita-
Contact Company:GENPACT INDIA
Address: Rahul Khanna (3FB-B4) 14-45 IDA Uppal, Opp NGRI Habsiguda HYDERABAD,Andhra Pradesh,India
Email Address:
Telephone:9985581105

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