Ites/bpo- Genpact Hiring for Technical Customer Service Day Shift

Job Description

• Recognise individual customer service needs and resolve their technical query.
• Networking exp would be preferred
• Technical understanding of MS Operating Systems (Windows XP, Vista, Windows 7)
• Knowledge of basic core load troubleshooting (Outlook, Internet, Wireless, Remote Access)
• Demonstrated ability to properly diagnose and resolve
• Knowledge of ITIL desirable
• Ability to learn and adapt to new software technologies
• Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer

Salary: INR 1,75,000 - 2,25,000 P.A. Performance based incentives+annual Bonus

Industry: BPO / Call Centre / ITES

Farea: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(Technical)

Keyskills: Technical Support Technical voice process technical support executive technical customer servicecustomer service Troubleshooting btech bcaITIL freshers

Desired Candidate Profile

Education:

UG - B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization, BCA - Computers
PG - Any Postgraduate - Any Specialization
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

• Good communication skills
• High level attention to detail and accuracy
• Ability to respond to stretch situations of volume spikes as and when the need arises
• . Analytical & Logical skills for decision making

Company Profile

GENPACT INDIA
http://www.genpact.com

Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com.

Contact Details

Recruiter Name:Neha Rai

Contact Company:GENPACT INDIA

Address: Genpact, Plot 22, Sector 18, Udyog Vihar, Gurgaon GURGAON,Haryana,India

Telephone:9654492430

Reference Id:tech-voice