Job Description
Efficiently handle customers walking into branches who seek assistance by:
i. Greeting every customer who enters the branch.
ii. Be the first point of contact for customers and resolve basic queries such as timings of the bank/bank location/ATM location.
iii. Assisting customers to fill the various application forms thereby also ensuring first level check.
iv. Directing customers to the appropriate counter at the branch.
v. Maintaining nil/low wait-time.
vi. Ensure to maintain patience and be polite if receiving customer feedback/complaint.
vii. Immediately escalate customer requirements to senior staff at branch in case it is beyond purview.
viii. Arranging & maintaining record of daily huddles
ix. Customer Calls (Inbound/Outbound)
x. Taking care of all dispatch related activities of branch.
xi. Maintaining repository for all formats/record management
xii. Ensure to maintain/monitor look & feel of lobby area at all times
xiii. Building awareness of customer migration to electronic banking
i. Greeting every customer who enters the branch.
ii. Be the first point of contact for customers and resolve basic queries such as timings of the bank/bank location/ATM location.
iii. Assisting customers to fill the various application forms thereby also ensuring first level check.
iv. Directing customers to the appropriate counter at the branch.
v. Maintaining nil/low wait-time.
vi. Ensure to maintain patience and be polite if receiving customer feedback/complaint.
vii. Immediately escalate customer requirements to senior staff at branch in case it is beyond purview.
viii. Arranging & maintaining record of daily huddles
ix. Customer Calls (Inbound/Outbound)
x. Taking care of all dispatch related activities of branch.
xi. Maintaining repository for all formats/record management
xii. Ensure to maintain/monitor look & feel of lobby area at all times
xiii. Building awareness of customer migration to electronic banking
Salary:
INR Less Than 50,000 - 1,75,000 P.A
Industry:
Banking /
Financial Services /
Broking
Farea:
Executive Assistant, Front Office, Data Entry
Role:
Receptionist
Keyskills:
front desk executivefront office executivereceptionist front office assistantfront desk officerfront officereception epbax
Desired Candidate Profile
Education:
Please refer to the Job description above
UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Company Profile
Kelly Services India Pvt. Ltd.
Banking Industry
Contact Details
Recruiter Name:Gunjan Gupta
Email Address:
Telephone:020-66805201
No comments:
Post a Comment