Showing posts with label
Technical Support Technical voice process technical support executive technical customer servicecustomer service Troubleshooting btech bcaITIL freshers.
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Showing posts with label
Technical Support Technical voice process technical support executive technical customer servicecustomer service Troubleshooting btech bcaITIL freshers.
Show all posts
Job Description
- Recognise individual customer service needs and resolve their technical query.
- Networking exp would be preferred
- Technical understanding of MS Operating Systems (Windows XP, Vista, Windows 7)
- Knowledge of basic core load troubleshooting (Outlook, Internet, Wireless, Remote Access)
- Demonstrated ability to properly diagnose and resolve
- Knowledge of ITIL desirable
- Ability to learn and adapt to new software technologies
- Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer
