Showing posts with label
Front Office Assistant Front Office Associatereceptionist front office.
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Showing posts with label
Front Office Assistant Front Office Associatereceptionist front office.
Show all posts
Job Description
- To have detailed information about the Hotel as well as city
- To have detailed information regarding arrivals and room requirements
- To have up to date information on daily room occupancy
- To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies
- To allocate rooms to all arriving guests
- To maintain all guest folios in the manner instructed and type out necessary guest details into the system
- To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics
- To encash foreign exchange as per regulations
- To maintain guest lockers for safe custody
- To handle all incoming telephone calls as per standards instructed
- To maintain a physical count of all room keys in each shift
- To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
- To ensure that proper records are maintained for all telephone calls from the rooms
- To ensure that all transactions are supported with vouchers
- To give proper and complete handover to the next shift
